General Service Questions
Subjects: Services Provided, Emergency Services, Areas Serviced, Forms of Payment
Commonly asked questions are answered below:
What services do you provide?
We provide carpet cleaning, upholstery cleaning, carpet repairs, carpet re-stretching, and cleaning for stone, tile & grout. Free on-site consultations are available within 20 miles to assess and estimate cleaning and carpet repair costs (Note: there must be a minimum of $300 of work for a consultation to be scheduled).
Do you offer 24-hour emergency services?
No, we do not offer emergency services such as water damage mitigation. You should contact your insurance provider or a company specializing in emergency water damage services. A licensed and certified water damage professional should conduct emergency water damage services..
What areas do you service?
We service the greater Sacramento, California region, including all of Sacramento County, Roseville, Rocklin, El Dorado Hills, West Sacramento, Davis, and other areas. We generally will go up to 30 miles and further in some cases. Sites farther out than 20 miles will have a higher minimum service fee.
What forms of payment do you accept?
We can accept all major credit cards, including Visa, Mastercard, AMEX, and Discover. We also accept cash, checks, PayPal, Venmo, and Zelle.
Scheduling Questions
Subjects: Hours of Operation, Availability, Scheduling in Advance, Same-day Service
Commonly asked questions are answered below:
What are your hours?
Regular business hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. We are closed on most major bank holidays.
How soon are you available?
Availability is typically 1-3 weeks out. There may be occasional openings the same week, but slots fill quickly. A minimum of 24 hours of notice is required for scheduling through the client portal.
How far in advance can I schedule?
Customers can currently schedule appointments as far as six months out through the client portal. We can also manually get things on the books a year out for returning customers and commercial projects.
Are you available today?
We do not offer same-day appointments. Same-day appointments are subject to availability and a 50% surcharge.
Carpet Cleaning Questions
Subjects: Cleaning Method, Dry Time, Cleaning Products, Cost, Cleaning Procedures, Cleaning Time, Stains, Pet Odor/Stains, Guaruntees
We have carpet cleaning services broken down into three categories: Residential for owner-occupied homes, Rental Properties for tenant-occupied or vacant rentals, and Commercial for businesses. Commonly asked questions about carpet cleaning are answered below:
What method of cleaning do you use?
We use water-rinse extraction, formerly termed “hot-water extraction,” the restorative cleaning method most often desired by carpet manufacturers. This involves a truck-mounted system with hoses coming into the establishment. Many usually mistakenly call this “steam-cleaning” or “shampooing.”
How long will it take to dry?
Many factors contribute to dry time. Some aspects are beyond our control, but others can be managed. The most recent written standard states that the carpet must be dry within 12 hours. We use techniques to reduce dry time as best as possible.
Are your cleaning products safe?
Yes. California has the most stringent regulations in the nation for the products we can use. That being said, all the products we use are considered safe. Additionally, we have alternatives for those with severe chemical sensitivities.
How much does it cost?
Carpet cleaning is charged by the square foot. We generally have a minimum setup fee of $300 for most jobs within 20 miles, with reduced starting rates for apartments or nearby locations. We will need to inspect and measure the carpet to provide an accurate estimate; however, $85 per room and $115 for a staircase from one floor to another tend to be rough averages for residential applications.
What steps do you take for cleaning?
Ardent Carpet Restore follows written standards established by the ANSI (American National Standards Institute) and IICRC (International Institute of Cleaning and Restoration Certification). Once we've completed our assessment of the carpet, the cleaning steps we use are as follows:
- Dry soil removal by dry-vacuuming
- Pre-treatment and conditioning
- Agitation
- Water-rinse extraction, with added dry strokes when possible
- Grooming when applicable
- Accelerated drying with air movers when possible
How long will it take to clean?
Each job is unique. We usually set aside 3 hours or more for residential appointments, but most of our projects take a half or whole day. Apartments typically take 1-2 hours, depending on size, soiling, and other factors.
Will the stains be cleaned out?
Cleaning effectively removes soluble soils; however, color stains and bleach discolorations rarely disappear by cleaning alone. They usually require a color correction, or the affected carpet may need to be sectioned out.
Will cleaning remove pet stains and odor?
Cleaning may remove some contamination, but it can often worsen odors. Specialized treatments and procedures are needed to neutralize and remove pet urine, and different methods are used to address the pet dander smell. Pet issues can add anywhere from 40% to 100% to the cleaning costs. It is recommended that an on-site consultation be scheduled to assess the pet damage before scheduling cleaning services.
Do you offer a money-back guarantee?
No, we do not. We offer clear communication of realistic expectations and will come back to address anything that doesn’t seem to be entirely up to snuff. It doesn’t happen often, but a second trip is sometimes needed to produce the best result. We must be contacted within seven days of the original appointment to address any issues.
Absolutely no guarantees or warranties are offered for rental properties. You cannot be promised that you’ll retain your deposit after a move-out and carpet cleaning.
Upholstery Cleaning Questions
Subjects: Cleaning Method, Dry Time, Cleaning Products, Cost, Cleaning Procedures, Cleaning Time, Guaruntees
Commonly asked questions related to upholstery cleaning are answered below:
What method of cleaning do you use?
We primarily use a wet cleaning method, also called water-rinse extraction. Alternatively, we can use shampoo for finer, more delicate materials. The best method will be selected for the appropriate materials.
How long will it take to dry?
Many factors contribute to dry time. Some aspects are beyond our control, but others can be managed—the latest written standard states that upholstery must dry within 6 hours. We use techniques to reduce dry time as best as possible.
Are your cleaning products safe?
Yes. California has the most stringent regulations in the nation for the products we can use. That being said, all the products we use are considered safe. Additionally, we have alternatives for those with severe chemical sensitivities.
How much does it cost?
Upholstery is generally charged per linear foot of each item, with a minimum setup fee of $300. A sofa would be measured from the outside end of one arm to the outside end of the other or the length of each piece for a sectional. Many variables affect upholstery pricing, including size, material, and design factors such as cushions, piping, buttons, pleats, etc. Some typical price ranges are listed below:
- Standard couch (7 feet): $266
- Sectional sofa: $350-800
- Loveseat (5 feet): $190
- Reclining chair: $90-120
We recommend scheduling a consultation if more than two items or a sectional sofa needs to be cleaned.
What steps do you take for cleaning?
Ardent Carpet Restore follows written standards established by the ANSI (American National Standards Institute) and IICRC (International Institute of Cleaning and Restoration Certification). Once we’ve assessed the items, our cleaning procedures are as follows:
- Lay down appropriate floor protection to protect from overspray
- Disassembly of sectioned pieces, removal of cushions
- Dry soil removal by dry-vacuuming of all sections and pieces
- Pre-treatment and conditioning
- Agitation with a brush or sponge
- Water-rinse extraction, or shampoo extraction when applicable of all sides, sections, and pieces
- Grooming when applicable
- Accelerated drying with air movers when possible
How long will it take to clean?
Each job is unique. We usually set aside 4 hours, depending upon the items for cleaning. Some upholstery cleaning projects can take a whole day or even multiple days. A typical couch usually takes 2-3 hours, whereas a sectional sofa may take 2-6 hours, depending on size and complexity.
Do you offer a money-back guarantee?
No, we do not. We offer clear communication of realistic expectations and will come back to address anything that doesn’t seem to be entirely up to snuff. It doesn’t happen often, but a second trip is sometimes needed to produce the best result. We must be contacted within seven days of the original appointment to address any issues..
Oriental/Area Rug Cleaning Questions
Subjects: Cost, Rug Facility
We do not have a rug facility, but we can clean some rugs on-site. Certain rugs really should be taken to a rug facility. The following are answers to commonly asked questions:
How much does it cost to clean my oriental rug?
There are many variables to rug cleaning, including the dimensions and the material. We typically charge $0.80 to $1.60 per square foot, depending upon the material; however, the minimum charge to come out for an on-location cleaning is $300. It is often more economical for the rug’s owner to take it to a facility for cleaning rather than have someone come out to clean it.
Can you take my rug to a facility?
Yes, we have a relationship with a rug-cleaning facility. The rug cleaning cost plus a pick-up and drop-off fee will be applied with a minimum charge of $300. The turn-around time is typically 1-2 weeks but can vary..
Carpet Repair Questions
Subjects: Types of Repair, Cost, New Carpet Installation, Guaruntees
There are many variables to carpet repairs. An on-site consultation is required to assess the repair request before an estimate can be issued. Commonly asked questions are below:
What type of carpet repairs do you offer?
We offer carpet re-stretching services, bonded inserts, re-installation, padding change, transitions, seam repairs, color corrections such as spot dying or stain removal, carpet sheering services, and more.
How much will the carpet repair cost?
Each job is unique, and costs vary greatly. All repair services begin from $300; an on-site consultation can provide an accurate estimate.
Do you install new carpet?
We are not set up to provide complete carpet installation services. We cannot haul large rolls of carpet. Occasionally, we do small carpet installs for one or two rooms if the carpet is already on-site. The carpet should be allowed to acclimate inside the dwelling at least 24 hours before installation.
Are carpet repairs guaranteed?
Carpet repairs are generally expected to last the carpet’s life; however, no guarantees are offered against water damage, spills, pet or urine damage, rental properties, wear & tear, or the overall appearance of the repair. All warranties are automatically void on rental properties.
Stone, Tile, and Grout Cleaning Questions
Subjects: Cost, Time, Procedures
Some commonly asked questions are answered below:
What is the cost of cleaning my stone/tile/grout?
Stone, tile, and grout cleaning is priced per square foot. To clean and seal, a typical tile floor will run $2.00 per square foot, but the rates can be higher. Cleaning showers and countertops is more complex, so the rates are significantly higher. The minimum charge is $300; however, these jobs commonly run into the $1,000s range. An on-site consultation is recommended before scheduling service.
How long will it take to clean?
Each job is unique and depends on material, condition, and size. Stone, tile, and grout cleaning jobs can take half a day, a whole day, or can even require multiple days.
What are the cleaning procedures?
Once we’ve completed measurements and assessments of the stone, tile, and grout for cleaning, our cleaning procedures are as follows:
- Dry soil and debris removal
- Place protection where necessary
- Apply engineered cleaning agents and allow to dwell
- Massage, apply agitation, or scrub grout lines as needed
- High-pressure, water-rinse extraction with a tile-spinner tool
- Re-inspect and determine if additional or restorative cleaning is needed
- Begin restorative cleaning (if necessary)
- Neutralize after restorative cleaning (if necessary)
- Hand-dry any water spots
- Accelerated drying with air movers
- Apply sealant where applicable